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Refund and Returns Policy

We want you to be happy with your Spoonful order. Because our products are food made for babies, we cannot take back opened packs for hygiene and safety reasons. This page explains what we do if something is wrong with your order.

If your order arrives damaged, wrong or incomplete

Please contact us within 48 hours of delivery through our Contact page. Tell us your order number and what is wrong, and send a clear photo of the pack and the outer packaging if you can. After we check the details, we will replace the item or refund you, whichever you prefer.

What we cannot accept

  • Packs that have been opened, unless they arrived with a fault.
  • Requests made more than 48 hours after delivery.
  • Packs that were stored or handled in a way that does not follow the instructions on the pack.

Cancelling an order

If you want to cancel before your order is dispatched, please contact us as soon as possible. Once an order is on its way, it can no longer be cancelled.

Refunds

Orders are paid by Cash on Delivery. If we agree to a refund, we will arrange it with you directly and tell you how and when the money will reach you. We will confirm each step by phone or email.

Delivery

Delivery is free and usually takes 3 to 5 days. If your order is late, please contact us and we will look into it.

Contact

For any question about an order, please use our Contact page.

Last updated: 5 November 2026